At United Concordia, harmony means designing plans that bring dental and medical care together, building solutions that lead our customers to healthier overall lives. Just as in music, where harmony occurs when a combination of notes are played simultaneously, we join with our customers to create lasting value for them. Delivering Best Service and Value Putting Our Customers First 22 For us, harmony also means combining the talents of our employees, empowering them to find solutions that address our customers' needs. By putting ourselves in our customers' shoes, we understand their challenges and motivations. And, we follow through to make sure we're living up to our commitments.