United Concordia Dental – 2017 Dental Solutions Report - 16
Over the past four years, we have invested more than $45 million into system upgrades, including: * Updates to our popular My Dental Benefits application, which provides customers with 24/7 access to their policy and claims history. These changes mean information is now organized by what customers need most, making dental benefits simple to manage. * Similar upgrades to MyPatientsBenefits that will help dental offices find most-requested information in one place, on one page, without having to call us. Highmark Health Plan and United Concordia Dental's integrated approach to care combines medical and dental offerings to aid a person's journey to better overall health. We are bringing experts, carriers, companies and producers together to coordinate care and improve overall wellness. Our work is moving the health care industry beyond just delivering benefits to a focus on improving oral and overall health outcomes." -Deb Rice-Johnson, president Highmark Health Plan Employing Leading Privacy and Security Measures All of us at United Concordia are responsible for protecting our customers' health insurance information from unauthorized use. We recognize this critical responsibility, and provide comprehensive security and privacy training to our employees when first hired-and then annually-to prevent breaches and safeguard our data. We have received Common Security Framework (CSF) certified status from the Health Information Trust Alliance (HITRUST) for providing the highest level of privacy and security to customers. This means we are equipped to manage complex regulatory environments and effectively secure confidential data. Our partnership with the Department of Defense results in an enhanced level of security because we meet strict National Institute of Standards and Technology (NIST) requirements. Because NIST and CSF standards are applied to all aspects of our business, our customers directly benefit from these heightened efforts to protect information. We truly are committed to protecting the privacy of all of our customers-government and nongovernment alike. ------ 16
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