United Concordia Dental – 2017 Dental Solutions Report - 16
Over the past four years, we have invested more than $45 million into
system upgrades, including:
* Updates to our popular My Dental Benefits application, which
provides customers with 24/7 access to their policy and claims
history. These changes mean information is now organized by what
customers need most, making dental benefits simple to manage.
* Similar upgrades to MyPatientsBenefits that will help dental
offices find most-requested information in one place, on one page,
without having to call us.
Highmark Health Plan and United
Concordia Dental's integrated approach
to care combines medical and dental offerings to
aid a person's journey to better overall health.
We are bringing experts, carriers, companies
and producers together to coordinate care and
improve overall wellness. Our work is moving the
health care industry beyond just delivering benefits to
a focus on improving oral and overall health outcomes."
-Deb Rice-Johnson, president
Highmark Health Plan
Employing Leading Privacy and Security Measures
All of us at United Concordia are responsible for protecting our customers'
health insurance information from unauthorized use. We recognize this
critical responsibility, and provide comprehensive security and privacy
training to our employees when first hired-and then annually-to
prevent breaches and safeguard our data.
We have received Common Security Framework (CSF) certified status
from the Health Information Trust Alliance (HITRUST) for providing the
highest level of privacy and security to customers. This means we are
equipped to manage complex regulatory environments and effectively
secure confidential data.
Our partnership with the Department of Defense results in an enhanced
level of security because we meet strict National Institute of Standards
and Technology (NIST) requirements.
Because NIST and CSF standards are applied to all aspects of our business,
our customers directly benefit from these heightened efforts to protect
information. We truly are committed to protecting the privacy of all of
our customers-government and nongovernment alike.