United Concordia Dental – 2017 Dental Solutions Report - 15
ur goal at United Concordia Dental
is to make dental insurance easy for
our customers. From technology
investments to simplified benefits
language, we want to lead the industry
in responsive and personalized services. We believe our
focus on providing an effortless customer experience sets
us apart in a highly competitive dental industry.
Anticipating Customer Needs
We make dental coverage easy-online or in person. Our experienced
and diverse group of customer service and claims representatives works
to identify and resolve customer needs. Through thorough training and
access to advanced technology, our representatives ensure the delivery
of the most professional and responsive service in the industry.
Our U.S.-based staff advocates for
members and dentists by taking the
effort away from the caller. We take ownership
of the issue and work to effectively address
each caller's unique situation. By anticipating
needs-not just addressing them-we are
building our customers' confidence in our
ability to resolve issues quickly and on the first try."
-Barbara Breslin, senior vice president
Operations & IT Strategy
Investing in Leading-Edge Technology
Knowing our customers want access to their dental benefits information
any time-day or night-we have a variety of innovative, self-service
tools for members, employers and dentists. From smartphone apps to
a dental health assessment tool, electronic billing to immediate access
to patient benefits, we are investing in our systems to provide our
customers with the service they want and deserve.