United Concordia Dental – 2019 Dental Solutions Report - 10

* United Concordia also ranks among industry leaders in the accuracy of our
claim processing. That means fewer adjustments and phone calls, and a better
experience for dental offices.

Easy
to Do
Business
With
Responsive
Customer Tools

10

* Upgrades to our customer-facing tools are improving efficiency and changing
behavior. Our MyPatients'Benefits portal receives nearly one million visits
per month.
* This fall, United Concordia will implement the first phase of a five-year
Provider Data Transformation project. We're introducing a state-of-the-art
web application that will revolutionize how dentist information is entered.
Dental offices will find it faster and easier to input their data.
* Upgrades to our time-saving mobile app make it easier for our members
to manage their accounts while on the go. They can quickly access benefits
information; find a dentist; and learn more about oral health and wellness.
In every area of our business, we're taking steps to make things easier for our
customers, demonstrating our commitment to continuous improvement.


https://www.unitedconcordia.com/dental-insurance/member/mobile-apps/

United Concordia Dental – 2019 Dental Solutions Report

Table of Contents for the Digital Edition of United Concordia Dental – 2019 Dental Solutions Report

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